Warranty and Repairs Service Request

Warranty Policy

Energia Medical, LLC warrants each device is free from defects in materials and workmanship for two years from the shipment date.

Repair Policy

All repair orders require our form to be completed, printed and submitted with your unit. Please include all equipment including USB cords and external controllers - when sending products for repair.

What is the typical time to repair my product?

3-5 business days once we receive it in our facility. Please keep in mind this does not include your shipping days to and from Energia Medical, LLC.

Standard Shipping and Handling: $25 *contiguous US only

Expedited Shipping and Handling: Available upon request at additional cost. *contiguous US only

Please send the item(s) needing repair along with the completed repair form (need to add link to repair form) to:

  • Energia Medical LLC
  • Repair Department
  • 1848 Berkshire Lane
  • Plymouth, MN 55441

Please utilize a shipping service that provides tracking for your package. All products should be packed and shipped in their original box. If not available, please use a shipping store to package and ship for you.

What happens next?

Your product will be inspected to determine the reason(s) for repair. We will send a replacement or 100% refurbished unit to you the next day provided a product is available. If a replacement product is not available, repair turn-around time will be approximately 3-4 days after receipt of the defective product.